Frequently asked questions about Ecommerce insurance

• What companies are ecommerce?

  Ecommerce businesses are companies that sell products or services online. This can include large online retailers, as well as smaller businesses that sell through their own websites, online marketplaces, or social media platforms.

  An ecommerce business might sell physical products, digital products, or services, and the way it operates can vary depending on the platform it uses and how it reaches customers.

• What type of insurance is right for my ecommerce business?

  Ecommerce businesses can face a range of risks, and there are different types of business insurance available in the market to address them. These can include cover for injury or property damage suffered by customers or other third parties, claims relating to products that are sold, claims from employees, and loss or damage to stock.

  The types of insurance available, and how they apply, depend on the insurer and the details of the business. To understand what options are available for your ecommerce business, you can speak to Markel Direct, Lukango’s insurance partner.
  

• Doesn’t my home insurance cover the products I sell?

  Home insurance policies are designed to cover personal belongings and residential use of a property. If a home is being used for business purposes, such as storing or selling stock, this may not be covered under a standard home insurance policy.

  Whether business activities or stock are covered depends on the terms and conditions of the insurer and the policy. To discuss what cover may be available for your situation, you can speak to Markel Direct, Lukango’s insurance partner.

• Do I need public liability insurance for my online ecommerce shop?

  Public liability insurance is a type of business insurance that can cover claims made by third parties for injury or damage to their property that arises from a business’s activities. This could include situations where a business interacts with members of the public, either in person or through its operations.

  Whether public liability insurance is relevant for an online business depends on the insurer and the nature of the business’s activities. To understand what options may be available for your ecommerce business, you can speak to Markel Direct, Lukango’s insurance partner.

• What is ecommerce insurance?

  Ecommerce insurance is a type of business insurance that is specifically designed for ecommerce businesses or the online selling part of your business. It is designed to protect your small business against things that can go wrong when you create, design, make or sell-on products to customers through your online shop.

• What does Lukango ecommerce insurance (arranged and administered by Markel Direct) include? include?

  You’ll be offered Public & Products liability, Stock & Business Equipment insurance, Employers’ Liability insurance, Professional Indemnity, Directors & Officers insurance, Legal Expenses cover, and Cyber & Data Risks insurance. You can pick and choose what is right for you and make sure you are covered for the important things that protect your small business in the event of a problem springing up!
  

• Why do you need insurance for your ecommerce business?

  Ecommerce insurance gives you peace of mind in case something goes wrong. If you sell products online, figuring out the right range of insurance covers like public & products liability, stock insurance and employers’ liability insurance for ecommerce businesses can protect you, your business and your customers. We can help so get in touch with us!

• Should I get a policy tailored specifically to my business needs?

  It can be difficult getting the right ecommerce insurance coverage. So by spending some time working with Lukango’s insurance partners, you’ll be able to tailor a policy that works for your small business. Lukango believes every small business owner deserves ecommerce insurance cover that is tailored and designed with you, for you.