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Frequently asked questions

So you want to know what underinsurance is? Or perhaps you need to know the difference between policy and premium? Insurance can be a maze of jargon that leaves even the savviest business owner scratching their head. But fear not! Lukango is here to slice through the insurance-speak and serve up some straight talk. Let's demystify these terms faster than you can say "policy premium"

Word of the week

  • What is underinsurance?

    Underinsurance is when a business has insurance in place, but the amount or type of cover is not enough to fully meet the cost of a claim. This can happen if key risks are missed, asset values are underestimated, or a policy has not been updated as the business changes. If a business is underinsured, it may need to pay part of a claim itself, even if it has a policy in place.

About Lukango

  • Who are Lukango?

    Lukango is a digital insurance intermediary that helps small businesses access business insurance through specialist insurers. We work with a panel of insurance partners, including Markel, to connect businesses with cover that is provided and underwritten by those insurers. Lukango does not provide insurance itself — we provide the technology and digital journeys that make it easier for small businesses to explore and arrange insurance through our partners.

  • What does Lukango do?

    Lukango operates a digital insurance platform for small businesses. We work with specialist insurers, such as Markel, to make their business insurance products available through Lukango. Our platform helps small business owners view, compare and apply for insurance that is provided and underwritten by our insurance partners.

  • Will Lukango insurance cover my business?

    Lukango works with specialist insurers, including Markel, who provide business insurance for a wide range of business types and activities. The types of businesses that can be covered, and the terms of that cover, depend on the insurer and the details of the business.

    To find out whether insurance is available for your business and what it might include, you can speak directly with Markel Direct, Lukango’s insurance partner.

General Business Insurance

  • What insurance does a business need?

    Different businesses can face different types of risk, and there are many forms of business insurance available in the market. These can include cover for things like injury or damage caused to others, damage to property or stock, legal costs, or interruptions to trading.

    Some common types of business insurance include public liability insurance, employers’ liability insurance, professional indemnity insurance, product liability insurance and stock insurance.

    The types of insurance available, and what they cover, can vary depending on the insurer and the nature of a business. To understand what options are available and how they might apply to your business, you can speak to Markel Direct, Lukango’s insurance partner.

  • Is business insurance a legal requirement?

    Some types of business insurance are optional, while others are required by law. In the UK, employers’ liability insurance is a legal requirement for most businesses that employ staff, including part-time and temporary employees. Other types of business insurance, such as public liability or professional indemnity insurance, are not usually required by law, but are widely available in the market.

    To understand which types of insurance are legally required and what options are available for your business, you can speak to Markel Direct, Lukango’s insurance partner.

  • Can I get business insurance before registering my business?

    Some insurers offer business insurance to people who are in the process of setting up a business, even if it has not yet been formally registered. Whether this is available, and on what terms, depends on the insurer and the details of the business activity.

    To find out what options may be available in your situation, you can speak to Markel Direct, Lukango’s insurance partner.

Ecommerce

  • What companies are ecommerce?

    Ecommerce businesses are companies that sell products or services online. This can include large online retailers, as well as smaller businesses that sell through their own websites, online marketplaces, or social media platforms.

    An ecommerce business might sell physical products, digital products, or services, and the way it operates can vary depending on the platform it uses and how it reaches customers.

  • What type of insurance is right for my ecommerce business?

    Ecommerce businesses can face a range of risks, and there are different types of business insurance available in the market to address them. These can include cover for injury or property damage suffered by customers or other third parties, claims relating to products that are sold, claims from employees, and loss or damage to stock.

    The types of insurance available, and how they apply, depend on the insurer and the details of the business. To understand what options are available for your ecommerce business, you can speak to Markel Direct, Lukango’s insurance partner.

  • Doesn’t my home insurance cover the products I sell?

    Home insurance policies are designed to cover personal belongings and residential use of a property. If a home is being used for business purposes, such as storing or selling stock, this may not be covered under a standard home insurance policy.

    Whether business activities or stock are covered depends on the terms and conditions of the insurer and the policy. To discuss what cover may be available for your situation, you can speak to Markel Direct, Lukango’s insurance partner.

  • Do I need public liability insurance for my online ecommerce shop?

    Public liability insurance is a type of business insurance that can cover claims made by third parties for injury or damage to their property that arises from a business’s activities. This could include situations where a business interacts with members of the public, either in person or through its operations.

    Whether public liability insurance is relevant for an online business depends on the insurer and the nature of the business’s activities. To understand what options may be available for your ecommerce business, you can speak to Markel Direct, Lukango’s insurance partner.

  • What is ecommerce insurance?

    Ecommerce insurance is a type of business insurance that is specifically designed for ecommerce businesses or the online selling part of your business. It is designed to protect your small business against things that can go wrong when you create, design, make or sell-on products to customers through your online shop.

  • What does Lukango ecommerce insurance (arranged and administered by Markel Direct) include? include?

    You’ll be offered Public & Products liability, Stock & Business Equipment insurance, Employers’ Liability insurance, Professional Indemnity, Directors & Officers insurance, Legal Expenses cover, and Cyber & Data Risks insurance. You can pick and choose what is right for you and make sure you are covered for the important things that protect your small business in the event of a problem springing up!

  • Why do you need insurance for your ecommerce business?

    Ecommerce insurance gives you peace of mind in case something goes wrong. If you sell products online, figuring out the right range of insurance covers like public & products liability, stock insurance and employers’ liability insurance for ecommerce businesses can protect you, your business and your customers. We can help so get in touch with us!

  • Should I get a policy tailored specifically to my business needs?

    It can be difficult getting the right ecommerce insurance coverage. So by spending some time working with Lukango’s insurance partners, you’ll be able to tailor a policy that works for your small business. Lukango believes every small business owner deserves ecommerce insurance cover that is tailored and designed with you, for you.

Public Liability

  • How much public liability insurance do I need?

    Public liability insurance is available with different levels of cover, which set the maximum amount an insurer would pay if a claim is made. There is no legal minimum level of cover in the UK, and the amounts offered can vary between insurers.

    The level of cover available, and what it may be suitable for, depends on the insurer and the nature of a business’s activities. To discuss the options available and understand how they apply to your business, you can speak to Markel Direct, Lukango’s insurance partner.

  • What does public liability insurance cover?

    Public liability insurance is a type of business insurance that can cover claims made by third parties for injury or damage to their property that arises from a business’s activities. This can include situations such as a member of the public being injured or their property being damaged while interacting with a business.

    What is covered, and any limits or exclusions, depend on the insurer and the specific policy. To understand what is available and how it applies to your business, you can speak to Markel Direct, Lukango’s insurance partner.

Product Liability

  • How is public liability and product liability insurance different?

    Product liability insurance and public liability insurance are two different types of business insurance that relate to claims made by third parties.

    Product liability insurance can cover claims for injury or damage caused by a product that a business has supplied, such as if a product is found to be faulty.

    Public liability insurance can cover claims for injury or property damage suffered by a third party as a result of a business’s activities, such as someone being injured while interacting with the business or at a location where it operates.

    What is covered, and how these types of insurance apply, depends on the insurer and the specific policy. To understand what options are available for your business, you can speak to Markel Direct, Lukango’s insurance partner.

  • What does product liability do?

    roduct liability insurance is a type of business insurance that can cover claims for injury or damage caused by a product that a business has supplied, for example if a product is found to be faulty.

    What is covered, and how it applies, depends on the insurer and the specific policy. To understand what options are available and how they apply to your business, you can speak to Markel Direct, Lukango’s insurance partner.

Stock

  • What is stock insurance?

    Stock insurance is a type of business insurance that relates to goods a business holds for sale, as well as materials or components used to produce those goods. This can include finished products, raw materials and items stored for the purpose of being sold.

    Stock insurance can cover loss or damage to stock in certain circumstances, such as theft, fire or accidental damage, depending on the insurer and the terms of the policy. To understand what is covered and how it applies to your business, you can speak to Markel Direct, Lukango’s insurance partner.

  • How much does stock insurance cost?

    The cost of stock insurance can vary depending on a number of factors, such as the type and value of the stock, where it is stored, the level of cover selected and the insurer providing the policy.

    Because of this, there is no single fixed price for stock insurance. To find out what options and pricing may be available for your business, you can speak to Markel Direct, Lukango’s insurance partner.

  • Did you know that in the event of a claim against your stock insurance you will need to be able to justify the value of the claim?

    When a claim is made under a stock insurance policy, insurers will usually need information about the stock involved, such as what it was and its value, in order to assess the claim. The exact information required and how it is used will depend on the insurer and the terms of the policy.

    To understand how claims are handled and what information may be needed, you can speak to Markel Direct, Lukango’s insurance partner.

Employers' Liability

  • What is employers' liability?

    Employers’ liability insurance is a type of business insurance that relates to claims made by employees who are injured or become ill as a result of their work.

    In the UK, most businesses that employ staff are legally required to have employers’ liability insurance, with a minimum level of cover set by law. The exact requirements and what is covered depend on the insurer and the policy. To understand what applies to your business, you can speak to Markel Direct, Lukango’s insurance partner.

Media & Creative

  • What is a creative business?

    A creative business is a business that produces or delivers products or services based on creative skills, design, or artistic work. This can include activities such as making or designing products, creating artwork, producing content, baking, or providing styling or creative services for customers.

  • What insurance do I need for my creative business?

    Creative businesses can face a variety of risks depending on what they do, what they sell and how they work with customers. There are different types of business insurance available in the market that can relate to these risks, such as cover for injury or damage to third parties, claims relating to products, claims from employees, loss or damage to stock, and claims arising from professional services or advice.

    The types of insurance available, and how they apply, depend on the insurer and the nature of the business. To understand what options may be available for your creative business, you can speak to Markel Direct, Lukango’s insurance partner.

  • Why do small media and creative businesses need insurance?

    Small media and creative businesses face various risks, including legal claims being brought against them, damage to equipment or property, theft of intellectual property, and potential legal claims. Insurance provides financial protection in case of unforeseen events, helping businesses recover from losses and continue their day to day operations.

  • What types of insurance do small media and creative businesses typically need?

    The insurance needs of small media and creative businesses may vary, but some common types of coverage include public liability insurance, professional liability insurance, and cyber & data risks insurance. We get small business and make it easy to understand the specific coverage needed for your particular business.

  • How could professional indemnity insurance benefit small media and creative businesses?

    Professional indemnity insurance could protect businesses against claims of negligence, errors, or mistakes that may arise from professional services you offer. This coverage helps cover legal expenses, settlements, or judgments resulting from claims a less than happy customer pursues.

  • Are there industry-specific insurance considerations for small media and creative businesses?

    Certain types of businesses in the creative and media field may have unique insurance considerations. For example, media companies may need professional indemnity insurance to protect against claims of defamation, copyright infringement, or invasion of privacy. Photographers or videographers might need business equipment insurance to cover their valuable camera gear. It's important to discuss the industry-specific needs that insurance could help protect if something doesn’t go according to plan.

  • Do freelance designers or independent artists need insurance?

    Freelance designers and independent artists can benefit from having insurance coverage. While their work may not involve substantial physical risks, they still face potential liability claims related to the services they provide. For example, if a freelance designer's work is used by a client and results in a copyright infringement claim, professional indemnity insurance could help cover legal expenses and potential damages.

    Take a look at the insurance we could offer for those of you working in the creative industry.

Professional Indemnity

  • What types of business might benefit from professional indemnity?

    Professional indemnity insurance is a type of business insurance that relates to claims made against a business for financial loss caused by errors, omissions or negligence in professional services, advice or designs that it provides.

    This type of insurance can be relevant to businesses that provide professional services, advice or designs to customers. What is covered and how it applies depends on the insurer and the terms of the policy. To understand what options are available for your business, you can speak to Markel Direct, Lukango’s insurance partner.

  • What does professional indemnity insurance cover?

    Professional indemnity insurance is a type of business insurance that can cover claims made against a business for financial loss arising from errors, omissions or negligence in the professional services it provides. This can include claims for things such as legal costs and compensation.

    Some policies may also include cover for certain other types of claims, such as those relating to intellectual property or confidentiality, depending on the insurer and the policy. To understand what is covered and how it applies to your business, you can speak to Markel Direct, Lukango’s insurance

  • What does the ‘limit of indemnity’ for professional indemnity insurance mean?

    The limit of indemnity is the maximum amount an insurer would pay towards a claim under a professional indemnity insurance policy. The level of cover available can vary depending on the insurer and the terms of the policy.

    To understand what limits are available and how they apply to your business, you can speak to Markel Direct, Lukango’s insurance partner.

Legal Expenses

  • What types of legal disputes does legal expenses insurance cover?

    Legal expenses insurance can cover a range of legal disputes, such as employment disputes, contract disputes, tax disputes and property disputes.

    What is covered, and any limits or exclusions, depend on the insurer and the terms of the policy. To understand what options are available and how they apply to your business, you can speak to Markel Direct, Lukango’s insurance partner.

  • What is the limit of indemnity for legal expenses insurance?

    The limit of indemnity for legal expenses insurance is the maximum amount an insurer would pay towards legal costs under a policy. The level of cover available can vary depending on the insurer and the specific policy.

    To understand what limits are available and how they apply to your business, you can speak to Markel Direct, Lukango’s insurance partner.

  • What is the excess for legal expenses insurance?

    he excess is the amount a policyholder would need to pay towards a claim before the insurer pays the remaining costs. The level of excess can vary depending on the insurer and the terms of the policy.

    To understand how excesses apply to legal expenses insurance, you can speak to Markel Direct, Lukango’s insurance partner.

  • What is excluded from legal expenses insurance coverage?

    Legal expenses insurance policies can include exclusions, which set out situations or types of claims that are not covered. These can include things such as intentional or criminal acts, depending on the insurer and the terms of the policy.

    To understand what exclusions apply and how they affect your business, you can speak to Markel Direct, Lukango’s insurance partner.

Directors & Officers

  • Can Lukango explain Directors & Officers insurance?

    Directors’ and Officers’ (D&O) insurance is a type of business insurance that relates to claims made against company directors or officers for alleged wrongful acts in the management of a business. This can include claims for things such as legal costs, settlements or regulatory investigations, depending on the insurer and the terms of the policy.

    To understand what is covered and how D&O insurance applies to your business, you can speak to Markel Direct, Lukango’s insurance partner.

  • What factors can affect the cost of D&O insurance?

    The cost of Directors’ and Officers’ (D&O) insurance can vary depending on factors such as the size and nature of the business, its financial position, the industry it operates in, the number of directors and officers to be insured, and the level of cover selected.

    To understand how these factors affect pricing and what options are available for your business, you can speak to Markel Direct, Lukango’s insurance partner.

  • Do non-profit businesses need Directors & Officers insurance?

    Directors’ and Officers’ (D&O) insurance can apply to a wide range of organisations, including non-profit and charitable organisations. Directors and officers of non-profits can face claims relating to how an organisation is managed, just like those in other types of business.

    Whether D&O insurance is relevant, and what it covers, depends on the insurer and the nature of the organisation. To understand what options are available, you can speak to Markel Direct, Lukango’s insurance partner.

Cyber & Data Risks

  • What does cyber insurance protect my business from?

    Cyber insurance is a type of business insurance that can cover certain losses and costs arising from cyber incidents, such as data breaches, cyber-attacks or the loss of business systems.

    This can include events such as phishing attacks, ransomware, unauthorised access to systems, or incidents involving third-party suppliers, depending on the insurer and the terms of the policy.

    What is covered and how it applies depends on the insurer and the specific policy. To understand what options are available for your business, you can speak to Markel Direct, Lukango’s insurance partner.

  • Why is cyber and data risks insurance so important

    Many businesses hold and process digital information, including personal and confidential data, and rely on technology to operate. Cyber and data risks insurance is designed to relate to losses and costs that can arise from events such as data breaches, cyber-attacks or failures of IT systems.

    The types of risks covered, and how a policy responds, depend on the insurer and the terms of the policy. To understand what options are available for your business, you can speak to Markel Direct, Lukango’s insurance partner.

  • What can I do to protect my small business from cyber attacks?

    Businesses can face cyber risks such as data breaches, hacking and the loss of digital systems. There are different ways businesses manage these risks, including technical security measures and insurance products that relate to cyber and data risks.

    Cyber and data risks insurance is a type of business insurance that can cover certain losses and costs arising from cyber incidents, depending on the insurer and the terms of the policy. To understand what options are available and how they apply to your business, you can speak to Markel Direct, Lukango’s insurance partner.

Claims

  • I need help with my small business insurance! Who can I speak to?

    If you would like to speak to someone about business insurance, you can contact Markel Direct, Lukango’s insurance partner. You can visit the contact us page or call 0330 013 9962 to speak with their team.

  • What times can I call to speak to you?

    Don’t hesitate to call our insurer partner, Markel Direct, on 0330 013 9962 between 8.30am and 5.30pm Monday to Friday to discuss your policy.

  • How do I get in touch with you out of hours or on the weekend?

    Markel Direct, Lukango’s insurance partner, is available during the week between 8.30am and 5.30pm on 0330 013 9962. You can also visit the contact us page for more information.

Business Equipment

  • What is business equipment insurance?

    Business equipment insurance is a type of insurance policy that gives you a little bit of extra business protection if it is lost, stolen or damaged by unexpected events like theft, flood or fire.

  • What types of equipment are covered by business equipment insurance?

    Business equipment insurance can cover a wide range of equipment that you use in the day-to-day running of your business. Think computers, machinery, tools, and other equipment. There are a few things that are not covered so, as with all insurance, it's important to check your policy details.

  • How much business equipment insurance do I need?

    The amount of business equipment insurance you need will depend on the value of your equipment and the risks your business faces. It's important to assess the value of your equipment and purchase enough insurance to cover the cost of replacing it in the event of a loss.

  • Is business equipment insurance required by law?

    Business equipment insurance is not a legal requirement in the UK, but it is a good idea to have it to protect your business from potential losses.

Cyber Bundle

  • What exactly is a cyber attack?

    Think of a cyber attack as a sneaky attempt by cyber criminals to exploit vulnerabilities in your computer systems or networks. It’s like an unwelcome guest trying to break into your digital home and steal your information.

  • How can I protect my small business from cyber attacks?

    Start by having strong passwords, regularly updating your software, and training yourself and your team to recognise and avoid suspicious emails or links. It’s like putting up a strong fence and an alarm system for your digital building in the metaverse. The good news is the Lukango Cyber Bundle puts the right tools in place for your business and provides guidelines along the way, meaning you have the support you need from the word go.

  • What’s the deal with phishing?

    Phishing is a sneaky trick that cyber criminals use to trick you into sharing sensitive information, like passwords, your customers details or credit card numbers. They disguise their emails or websites to look completely legit, but remember: never share sensitive information with sources you don’t trust. The Lukango Cyber Bundle pulls together the best cyber tools on the market to not only protect your business but also give you guidance that could help keep cyber attacks at bay.

  • What is a firewall?

    Firewalls are like strong walls protecting your digital assets. The firewalls monitor incoming and outgoing traffic, acting like gatekeepers to filter out the malicious stuff while letting the legit things through.

  • What does ransomware mean?

    Ransomware is a nasty malware (or digital virus) that can lock your files and demand money to unlock them. But don’t panic! The important thing is to backup your important files regularly and stay updated with security patches to avoid falling into their trap. Tanium is one of the tools in the Lukango Cyber Bundle that gives you real-time protection from incoming threats and the with Cyber Centre you get ongoing support when you need it.

  • Can Cyber attacks affect my small business’s reputation?

    Absolutely! A cyber attack can not only harm your business financially but also damage your hard-earned reputation. Customers value trust and security of the financial data they share with you when they make a purchase of a product or service. Getting the Lukango Cyber Bundle makes cyber security a priority for your business and your five-star reputation in tact.

  • Is it necessary to educate my employees about cyber security?

    Your team is your first line of defence. Organise fun and interactive training sessions to teach them about cyber threats, safe online practices, and how to be the digital superheroes protecting your business! The good news for you is that the Lukango Cyber Bundle gets you access to guidelines that will help you put a cyber protection plan in place and ongoing help for you and your team.

  • Can I get expert help for my small business cyber security?

    Lukango has curate the best cyber security tools at an unbelievable monthly cost. These combined cyber experts, services and support are available to help your business, big or small. By purchasing the Lukango Cyber Bundle you can get guidance through the confusing maze of threats and help keep your business safe and secure.

  • What is a VPN?

    Imagine a VPN as a screen that hides your online activities from cyber criminals and hackers curious eyes. It stands for Virtual Private Network, and it adds an extra layer of protection by encrypting or scrambling your internet connection. As part of the Lukango Cyber Bundle, you’ll get access to our VPN so you can browse the web with no worries about your data falling into the wrong hands.

  • Is my small business really a target for hackers?

    You might be surprised, but even the smallest of businesses or start-ups can be prime targets for hackers. They often think we’re an easier target. By putting strong cyber security practices in place, you can show potential cyber criminals that you have mighty business defence for your small organisation.

  • Do I need cyber software protection and cyber insurance as well?

    Cyber software protection is like having the best shield to keep your business safe from cyber threats. Cyber insurance, on the other hand, is like having a safety net in case something manages to slip through the net. With both in place, you’ll feel confident about navigating cyber security so you can focus on growing your business.

  • Am I covered if my business is home-based?

    Whether your office is in a fancy workspace or a cosy corner of your home, cyber security is crucial. Hackers and cyber criminals don’t discriminate based on type of business or business location. The cost of the Lukango Cyber Bundle is based on the number of people that need cyber cover within your business. And, whatever the size and shape your business takes, you’ll get maximum, premium cyber security coverage.

  • How do I install all of these products?

    Installing the products and tools with the Lukango Cyber Bundle couldn’t be easier (and definitely faster than assembling IKEA flat-pack furniture). The beauty of our cyber cover is we provide step-by-step instructions to install the cyber tools with guides to get you started. As well as that you’ll get full access to full support and help when you need it and to Cyber Command: data, insights and intelligence about the security of your business.

Professionals

  • What types of insurance should I consider for my professional services business in the UK?

    It's highly recommended that you consider professional liability insurance, professional indemnity insurance, and cyber & risks cover. Depending on your specific industry and business needs, you could benefit from additional types of insurance coverage.

  • What does professional indemnity insurance cover?

    Professional indemnity insurance could provide protection for your business against claims of professional negligence, misrepresentation, and other errors or omissions that may result in financial loss for a third party.

  • What types of business is classed as professional?

    In the UK, professional services businesses are defined as those that offer expertise and knowledge to customers. These businesses cut across industries including legal firms, accounting companies, engineering firms, marketing agencies and IT consultancies.

  • What is cyber & risks insurance cover, and do I need it?

    Cyber & Risks insurance covers expenses related to data breaches, pesky cyber-attacks, and other cyber threats. This type of insurance could support any business that collects and stores sensitive data electronically, including account information, credit card numbers, and personal identifying information.

  • How much does professional services insurance cost in the UK?

    The cost of insurance coverage will depend on various factors, including the type of coverage, the level of protection required, the size of your business, your industry, and your business location. It's recommended that you speak with an insurance provider to receive a personalised quote for your professional services business.

Trades

  • What types of trades are covered under Trades insurance?

    Trades Insurance provides coverage for a wide range of trades and professions in the UK. Whether you're a builder, electrician, plumber, decorator, or any other tradesperson, a tailored insurance policy that meets your specific needs and requirements is a good thing to have.

  • What does Trades insurance typically cover?

    Trades Insurance offers comprehensive coverage for various aspects of your trades business. This can include protection for your tools, equipment, and materials against theft, damage, or loss. It can also provide coverage for public liability, employer's liability, and legal costs for claims made against you due to unforeseen events.

  • How much does Trades insurance cost?

    The cost of Trades insurance can vary depending on several factors, such as the nature of your trade, the size of your business, and the coverage limits you require. Lukango has partnered with one of the UK’s leading business insurance providers, Markel Direct, to offer customers jargon-free, tailored small business insurance.

    It's best to contact our team for a personalised quote tailored to your specific needs and circumstances.

  • Can I add additional coverage to my Trades insurance policy?

    We understand that every tradesperson's needs are unique. That's why we offer the flexibility to add additional coverage options to your Trades insurance policy. Whether you need professional indemnity insurance, business equipment cover, or other specialised coverage, we can help tailor a policy to your requirements.

  • Is Trades insurance mandatory for tradespeople in the UK?

    While Trades insurance is not legally required for all tradespeople in the UK, it is highly recommended. Having adequate insurance coverage can protect your business from unexpected events and potential financial losses. Additionally, some clients and contracts may require you to have specific insurance coverage in place before working with them.

  • I’m a sole trader plumber, do I need business insurance?

    Are you in the trades business as a plumber, electrician, or carpenter? Ensure the safety and security of your trade with crafted insurance solutions from Lukango. We understand the unique risks and challenges these industries face and offer comprehensive coverage specifically designed for trades businesses like yours. From liability insurance to protect against accidents to equipment coverage ensuring the safety of your tools, Lukango has you covered. Don't let unexpected events drain your resources – get a quote today and enjoy peace of mind knowing that your trade business is adequately protected. Partner with Lukango and focus on what you do best, while we take care of your insurance needs.

  • What types of trades businesses are covered by Lukango's insurance policies?

    Lukango offers insurance solutions tailored to a wide range of trades businesses, including plumbers, electricians, carpenters, HVAC technicians, painters, and more. Whether you work independently or operate a small team, our insurance policies are designed to meet the unique needs of trades professionals.

  • What types of coverage are included in Lukango's trades insurance policies?

    Our trades insurance policies typically include public liability insurance, which protects against third-party claims for bodily injury or property damage. We also offer coverage for tools and equipment, business interruption, and employer's liability insurance. Each policy can be customised to suit the specific requirements of your trades business.

  • How can I get a quote for trades insurance from Lukango?

    Getting a quote for trades insurance from Lukango is quick and easy. Simply click the Get Quote button at the top of this page, fill out the online quote form with your business details, and you’ll have a quote within a few minutes that is competitively priced and easy to understand.

Tech & Data

  • What kind of insurance is necessary for my tech business?

    There are multiple insurance policies that a tech business owner should consider, including professional indemnity insurance, cyber & data risk insurance, general liability insurance, and business equipment insurance. Each policy provides coverage for different risks and liabilities, so it's crucial to assess your specific business needs to determine which policies are most appropriate for your tech business.

  • Is insurance required for an online tech business?

    Having insurance coverage for an online tech business is highly recommended. Cyber & data risk insurance is especially important, as online businesses are susceptible to cyber attacks and data breaches. To ensure comprehensive protection for your online tech business, it's advisable to explore insurance options that specifically cater to the risks associated with online operations.

  • Can insurance protect my tech business against theft and property damage?

    Insurance policies can indeed protect your tech business from theft and property damage. Policies like property insurance and business equipment insurance can provide coverage for stolen or damaged assets and any harm caused to your physical premises. Review the terms and conditions of your policy to understand the coverage provided.

  • Can I modify my insurance policy if my tech business changes?

    It's crucial to keep your insurance policy up to date as your tech business evolves. To adjust your coverage according to the changes in your business operations, it's recommended to discuss your requirements with your insurance provider. By doing so, you can ensure that your insurance policy aligns with your current business needs and continues to offer suitable protection.

  • How much does insurance for a tech business typically cost?

    The cost of insurance for a tech business varies depending on factors such as the size and nature of your business, the coverage limits required, the location, and your claims history. Lukango has partnered with Markel Direct, a leading UK business insurance provider, to offer tailored insurance solutions for small businesses in the tech industry. Contact us for a personalised quote that is jargon-free insurance designed to meet the specific needs of your tech business.

Tutors

  • Who are Lukango and how can they help my tutoring, teaching, mentoring, or coaching business?

    Lukango is an insurance provider that offers flexible and easy-to-understand insurance cover for small businesses. With over 50 years of experience in insurance underwriting, claims, and digital product development, Lukango understands the unique needs of small businesses like yours. We have partnered with like-minded insurance providers, Markel, to offer personalised insurance options tailored to your industry.

  • What type of insurance does my tutoring, teaching, mentoring, or coaching business need?

    As a business owner in the education and coaching sector, you may require various types of insurance. Some essential coverage options to consider are professional indemnity insurance, public liability insurance, and business equipment insurance. Lukango can guide you through the process of choosing the right insurance policies to protect your business from financial losses resulting from claims or unforeseen events.

  • Is insurance for my tutoring, teaching, mentoring, or coaching business a legal requirement?

    While insurance requirements can vary depending on your location, certain types of insurance may be mandatory or strongly recommended for your business. For example, professional indemnity insurance and public liability insurance are often required by clients or partners before they work with you. It's important to understand the specific legal obligations and industry norms in your area, and Lukango can provide support on the necessary coverage for your business.

  • Can Lukango insurance cover different types of education and coaching businesses?

    Yes, Lukango provides cover for a wide range of businesses in the tutoring, teaching, mentoring, and coaching industries. Whether you are a private tutor, music teacher, school teacher, or offer specialised coaching services, Lukango has tailored insurance packages to suit your specific needs. They understand that each business is unique and can support you in finding the right coverage.

  • Can I get insurance from Lukango for my business before it is officially registered?

    Yes, if you are in the process of setting up a new tutoring, teaching, mentoring, or coaching business, you can purchase insurance cover before completing the registration process. You don't need to have a company registration number or other registration details to buy insurance. This allows you to protect your equipment, stock, or employees even before your business is officially launched. Lukango can assist you in understanding your risks and help you select the appropriate coverage.

Consultants

  • I am a consultant working with a leadership team, do I need insurance?

    Lukango, we understand the unique needs of small business owners, entrepreneurs, and sole traders like you. Our range of small business insurance options, including cyber insurance and other types of protection, are designed to provide exactly what you need to safeguard your business. Whether you're a beauty and wellness consultant, e-commerce specialist, media and creative expert, or a tech and data consultant, Lukango offers industry-leading insurance coverage backed by Markel. Get a quick quote now and enjoy a 10% discount with offer code LUK10. Don't wait until it's too late – ensure your consulting business is properly protected with Lukango's comprehensive insurance policies."

  • What types of consultants are covered by Lukango's insurance policies?

    Lukango's insurance policies are designed to provide coverage for a wide range of consultants, including management consultants, financial consultants, technology consultants, human resources consultants, and other professional advisors. Whether you work as an independent consultant or within a consulting firm, our policies are tailored to meet the specific needs of consultants.

  • What types of coverage are included in Lukango's insurance policies for consultants?

    Our insurance policies for consultants typically include professional indemnity insurance, which protects against claims of errors, omissions, or negligence in the advice or services provided. Additionally, we offer public liability insurance to cover third-party claims for bodily injury or property damage. Our policies can be further customised to include cyber liability insurance, legal expenses, and more.

  • How can I obtain a quote for consultant insurance from Lukango?

    Getting a quote for consultant insurance from Lukango is straightforward. You can visit our website and complete the online quote form with your specific details.You’ll get comprehensive cover with our competitive pricing in minutes.

IT Professionals

  • As an IT professional looking to grow my clients what insurance would help me?

    As an IT project manager, front-end developer, or data analyst, you understand the importance of protecting your work and assets. That's why we offer tailored insurance solutions specifically designed for IT professionals like you. Our comprehensive coverage includes professional liability insurance to safeguard against errors and omissions, as well as cyber insurance to protect your data and networks from potential threats. With Lukango, you can focus on delivering exceptional IT solutions and leave your insurance worries behind. Get a quote today and enjoy the peace of mind that comes with knowing your IT profession is adequately protected.

  • What types of IT professionals are covered by Lukango's insurance policies?

    Lukango offers insurance solutions tailored to various IT professionals, including IT project managers, front-end developers, data analysts, cybersecurity specialists, and more. Whether you work as an independent contractor or within a larger IT organization, our insurance policies are designed to meet the unique needs of IT professionals.

  • What types of coverage are included in Lukango's insurance policies for IT professionals?

    Our insurance policies for IT professionals typically include professional liability insurance, which protects against claims related to errors, omissions, or negligence in your professional services. Additionally, we offer cyber liability insurance to safeguard against data breaches and other cyber incidents. Our policies can be customized to include coverage for business interruption, equipment protection, and more.

  • How can I get a quote for insurance for IT professionals from Lukango?

    Obtaining a quote for insurance for IT professionals from Lukango is simple. You can visit our website and fill out our online quote form with your specific details, after which one of our insurance specialists will reach out to discuss your coverage needs. Alternatively, you can contact our dedicated customer service team to receive personalized assistance and learn more about our insurance offerings for IT professionals.

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